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How 19bd Handles Your Personal Information

Your account data, payment details, and activity on 19bd are handled with care. This policy explains what we collect, why we collect it, and how you can access or update it — with access subject to your local law and eligible regions.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights, Clearly StatedJurisdiction-Dependent Access
19bd How 19bd Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures at every layer of your account — from the moment you log in to the point your bKash or Nagad withdrawal clears. Here is how we handle the four areas that matter most to your privacy.

Account Security

Login sessions are protected with OTP verification tied to your registered mobile number. We do not store your wallet PIN or bKash credentials on our servers at any point.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request deletion of non-mandatory data by contacting support.

Requesting Changes

To correct, export, or delete your personal data, contact support via live chat or email with your account ID. We aim to process verified requests within a reasonable timeframe under applicable law.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update your account details, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Start a chat from your account dashboard. Our support team can handle data access requests and account detail updates during chat hours.
Email Support Send your privacy request to our support address. Include your registered account details so we can locate and verify your record promptly.
Account Settings Some data — like your contact number and linked wallet — can be updated directly inside your account settings without contacting support.

Privacy Questions Answered

These are the questions we hear most often about how your data is handled on 19bd.

We collect your name, contact number, and the payment method you register — bKash, Nagad, or Rocket. We also log transaction records and device session data to secure your account.

We do not sell your data. We may share it with payment processors like bKash or Nagad to complete transactions, and with authorities if required by applicable law in your jurisdiction.

Contact our support team via live chat or email with your account ID. We will verify your identity and provide the data we hold on you in line with applicable local regulations.

Yes. You can request deletion of non-mandatory data through support. Some records — such as payment history — must be retained for a period under financial regulations and cannot be removed early.

Your wallet credentials are never stored on our servers. Payment data passes through encrypted channels, and your account login is protected by OTP verification on your registered mobile number.

Access to this platform and the rights available to you depend on your local law and eligible regions. If online gaming is restricted in your area, those restrictions apply regardless of this policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.