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What You Agree To When You Use 19bd

These terms set out the rules for your account on 19bd — how you open it, fund it through bKash, Nagad, or Rocket, and what we both commit to. Access depends on your local law and eligible regions, so read this before you start.

Account eligibility appliesbKash, Nagad, Rocket payments coveredJurisdiction-dependent accessYour rights explainedContact us any time
19bd What You Agree To When You Use 19bd
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat window from your account dashboard any time you have a question about these terms or your account status. We aim to respond promptly during active support hours.
Email Support Send a detailed query to our support address from your registered email. Include your account reference so we can pull up your record and respond accurately.
Help Centre Our help centre covers common terms questions — account eligibility, wallet verification steps, and what to do if a bKash or Nagad transaction is held for review.
HOW WE OPERATE

How We Handle Your Account and Data

Account Security

Your account is protected with OTP verification on login and on wallet withdrawals. Any bKash, Nagad, or Rocket payout request triggers a confirmation step before funds move.

Data Retention

We retain account records and transaction history for as long as our operating obligations require. You can request a summary of your data by contacting support from your registered email.

Cookies and Access

We use session cookies to keep your account active and to remember your wallet preference. You can manage cookie settings in your browser, though some account functions need them enabled.

Requesting Changes

To update your registered details — name, phone, or linked wallet — contact support with proof of identity. Changes to wallet details require re-verification before the next withdrawal.

Common Questions About These Terms

Account access depends on your local law and the regions we currently support. You must be of legal age in your jurisdiction and use a wallet — bKash, Nagad, or Rocket — registered in your own name.

No. Each person may hold one account only. Duplicate accounts are flagged during wallet verification and may result in both accounts being suspended pending a review.

Deposits are held when the sending wallet name doesn't match your account name. Contact support from your registered email with the transaction reference and we'll resolve it.

Email support from your registered address and ask for an account data summary. We'll compile your transaction history and account details and send them back within a reasonable period.

We update terms when our services change. We'll notify you via your registered contact before changes take effect. Continuing to use your account after that notice counts as acceptance.

Contact support and request account closure. Any pending wallet balance — bKash, Nagad, or Rocket — will be processed through the standard withdrawal verification before the account is closed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.